Refund & Return Policy

This Refund & Return Policy applies only to paid purchases of StudyTrack Pro subscriptions made through our payment gateway, PayHere. StudyTrack's free plan does not involve any payment and is not covered by this policy.

StudyTrack Pro is a digital subscription service — not a physical product. No item is shipped, and there is nothing to "return" in the traditional sense. Upon successful payment, Pro access (unlimited AI Study Tips, AI Chat, and AI Analysis) is activated on your account automatically and immediately.

Because Pro access activates immediately, we generally do not offer refunds once a subscription period has started. However, we will consider a full refund in the following cases:

• You were charged but Pro access was not activated on your account due to a technical error on our end, and the issue could not be resolved within 48 hours.
• You were charged more than once for the same subscription period (duplicate payment).
• You request a cancellation within 24 hours of purchase and have not made substantial use of Pro-only features (e.g. AI Analysis, AI Chat) during that period.

Refunds will not be issued in the following situations:

• You simply changed your mind after actively using Pro features for more than 24 hours.
• Partial-period refunds for cancelling partway through a paid monthly or yearly term.
• Dissatisfaction with AI-generated content quality (AI responses are generated by a third-party model and may vary).
• Account suspension or termination due to a violation of our Terms & Conditions.

To request a refund, email us at support@edurx.icu with:

• The email address registered on your StudyTrack account
• The PayHere Order ID or payment confirmation (found in your payment receipt/email)
• A brief reason for the refund request

We will review your request and respond within 3 business days.

Approved refunds are processed back to your original payment method through PayHere. Depending on your bank or card issuer, refunds typically take 5–14 business days to reflect in your account after approval. StudyTrack does not control bank processing times.

Since Pro subscriptions do not auto-renew, there is no ongoing subscription to "cancel" — your Pro access simply ends at the close of the period you paid for, and you decide whether to purchase another period. If you'd like to stop using Pro features immediately and request an eligible refund under Section 3, contact us using the steps in Section 5.

If a payment fails or is interrupted but an amount was still deducted from your account, this is typically reversed automatically by PayHere or your bank within a few business days. If it is not reversed, contact us with your payment reference and we'll help resolve it with PayHere directly.

For any refund, billing, or payment questions:

• Platform: StudyTrack
• Website: https://edurx.icu/studytrack
• Email: support@edurx.icu